1. Scope
These terms apply when you submit a private airport transfer request through leisuregrancanaria.com/leisure-transfer/. The request service is separate from the tourist experiences and third-party booking links displayed elsewhere on Leisure Gran Canaria.
2. Role of Leisure Gran Canaria
Leisure Gran Canaria does not provide the transport service, does not operate vehicles and does not collect payment for the transfer.
Leisure Gran Canaria provides an online service that receives your transfer request and forwards it, free of charge to the customer, to a licensed local transport provider in Gran Canaria that may be able to perform the requested journey.
Leisure Gran Canaria does not itself conclude the passenger-transport contract on behalf of the transport provider. The transport provider is responsible for its vehicle, driver, licences and authorisations, insurance, operational arrangements and performance of the transport service.
3. A transfer request is not a confirmed booking
Submitting the online form creates a transfer request. It does not by itself confirm availability or conclude the transport service.
The request becomes confirmed only when the selected transport provider communicates its acceptance and the relevant booking details to you. The provider will contact you directly, identify itself and provide its own contact details, including an email address and telephone or WhatsApp contact where applicable. If the provider does not confirm the request, no transport service is guaranteed.
4. Price shown and payment
The prices displayed in the transfer request form are the current tariffs supplied by the transport provider. Leisure Gran Canaria does not set the transport price. The website applies those supplied tariffs to the route, passenger category and any supplements or round-trip discount shown in the form.
The price displayed when the request is submitted will be respected by the transport provider if the requested service is confirmed. If the transport provider changes its tariffs, Leisure Gran Canaria updates the prices displayed on the website for future requests. A later tariff change does not alter the price shown for a request already submitted and subsequently confirmed by the transport provider.
Leisure Gran Canaria does not receive or process the transfer payment and does not receive the customer's payment-card details. The customer pays the driver directly, either in cash or by credit card.
5. Passenger and journey information
You are responsible for providing accurate information, including the route, date, time, passenger category, accommodation or address and contact details. Where a flight number is provided, it may be used by the transport provider to organise the journey.
Please check the confirmation received from the transport provider and report any error or change as soon as possible.
6. Child seats, wheelchairs and special luggage
Child seats and special luggage must be declared in the request where applicable. The form may display a supplement for special luggage and may currently show child seats at no additional charge.
Availability and suitability of child seats, vehicle space and carriage of special items remain subject to confirmation by the transport provider. Equipment should be properly packed and protected where appropriate.
For a wheelchair or mobility-related requirement, please provide only the practical information necessary for transport, such as whether the wheelchair is foldable or electric. Do not include diagnoses or unnecessary medical information.
7. Delays, waiting time and schedule changes
Once the service has been confirmed, any communication concerning flight delays, schedule changes, pick-up times or waiting time should be made directly with the transport provider using the contact details supplied by that company.
Specific conditions concerning delays, waiting time or schedule changes are communicated directly by the transport provider when the service is confirmed. Leisure Gran Canaria does not set or control those conditions.
8. Changes, cancellations and no-shows
Once the service has been confirmed, any change or cancellation must be dealt with directly with the transport provider using the contact details supplied by that company.
Cancellation and no-show conditions are communicated directly by the transport provider when the service is confirmed. Leisure Gran Canaria does not set or control those conditions.
9. Responsibility for the transport service
The transport provider is responsible for performing the confirmed passenger-transport service in accordance with the applicable transport rules and the conditions agreed with you.
Leisure Gran Canaria remains responsible for the operation of its own website and for handling personal data under its Privacy Policy. It is not responsible for acts or omissions in the actual performance of the transport service that are attributable to the transport provider.
Nothing in these terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.
10. Personal data
The information necessary to process your transfer request is handled as described in the Privacy Policy. Necessary request information is forwarded to the selected licensed transport provider so that it can assess, confirm and, where applicable, perform the requested journey.
11. Communications
The email generated by Leisure Gran Canaria after submitting the form acknowledges receipt of the request only. After Leisure Gran Canaria forwards the request, communication concerning confirmation and operation of the transport service takes place directly between you and the transport provider.
The transport provider will contact you using its own contact details and will provide its email address and telephone or WhatsApp contact where applicable when confirming the service. Confirmation of the transport service must come from the transport provider.
Transfer-request contact details are not added to Leisure Gran Canaria marketing lists or used for later direct marketing unless you separately and specifically agree to receive such communications.
12. Applicable law and complaints
These terms and the Leisure Gran Canaria transfer-request service are governed by Spanish law, without prejudice to any mandatory consumer protections that apply to you.
Questions or complaints concerning the Leisure Gran Canaria website, the forwarding of the request or Leisure Gran Canaria's own processing of personal data can be sent to web@leisuregrancanaria.com. Once the transport service has been confirmed, complaints concerning the journey, vehicle, driver, payment or performance of the transport service should be addressed directly to the transport provider using the email and telephone or WhatsApp contact details supplied by that company.
13. Changes to these terms
These terms may be updated if the transfer-request process, commercial model or applicable requirements change. The version applicable to a request is the version presented when that request is submitted.
Last updated: 7 September 2026.